On this page, you can view all claims that are in ERA Exception status. This indicates that additional action is required to match the ERA to the correct claim or payer before payment can be posted.
To access this, click Claims > ERA Exception on the left side menu.
Use the table to browse and manage claims.
Date of Service
The date on which the service was provided to the patient.
Patient Name
The name of the patient who received the service.
Payer
The insurance payer responsible for payment of the claim.
Assignee
The biller currently assigned to work on the claim.
Status
Displays the current status of the claim:
New
In Progress
Closed
Approved
Deferred
Resumed
Double-click onto any of the claims to enter the EOB Posting Detail Page. For more information on how to navigate that page, please refer to ERA Exception Detail Page.