Cases in EOB Posting may display a Warning. Warning messages appear in a yellow banner at the top of the page.
Warnings can appear at different levels:
Encounter-level warning
Appears at the top of the page and indicates an issue at the encounter level, typically related to consolidating payments across the EOB.
EOB-level warning
Appears within the EOB section and indicates an issue specific to an individual payment on the EOB.
Clearing a Warning Message
Step 1: Ensure the underlying issue has been resolved.
Step 2: If there is a checkbox on the warning banner, click the checkbox on the yellow Warning banner to acknowledge the fix. The banner will turn green. If not, ignore this step.
Step 3: Click Recheck to clear the warning.
Step 4: Click Submit.
Warning Message | Explanation |
This EOB is missing line item info. Please manually post | This EOB is missing required line-item details and cannot be posted automatically. Please review the details and post the EOB manually. |
Secondary payer EOB came back but Primary Payer EOB is missing. Please manually post Primary Payer EOB. | A secondary payer EOB was received, but the primary payer EOB is missing. Please review the details and post the primary payer EOB manually. |
EOB posting date is earlier than claim submission date. Please review. | The EOB posting date is earlier than the claim submission date. Please review the EOB for accuracy. |
Claim has a negative adjustment amount. Please investigate and correct EOB if needed. | This claim has a negative adjustment amount. Please investigate and correct the EOB if needed. |
Copay in the EOB is not integer. Please review and correct EOB if needed. | The copay amount on the EOB is not a whole number. Please review and correct the EOB if needed. |
Primary payer EOB has patient responsibility but secondary payer denied patient responsibility. Please investigate and work on the claim to ensure the correct responsibility party. | The primary payer EOB shows patient responsibility, but the secondary payer denied patient responsibility. Please investigate and ensure the correct responsible party is assigned. |
It is unlikely for workers comp claim to have patient’s responsibility. Please review and correct EOB if needed. | Workers’ Compensation claims typically do not include patient responsibility. Please review and correct the EOB if needed. |