Suspended Patient Statements allows you to stop system from generating patient statements for a patient.
To access this, click Operations > Suspended Stmt on the left side menu.
Use the table to browse and manage these statements
Patient Full Name
This is the Patient’s Full Name
Billing Account Number
The corresponding Billing Account Number for that patient
Suspended By
This is the user who suspended this patient statement
Incorrect Email Address
If the reason for suspension was due to an incorrect email address, the incorrect email address will appear here.
Incorrect Mailing Address
If the reason for suspension was due to an incorrect mailing address, the incorrect mailing address will appear here.
Reason Status
This is the reason why the patient statement has been suspended. The options are:
Invalid Email Address
If an invalid email address is detected, the system will automatically add the patient to this list. You can also manually add a patient to this list if needed. Once added, the system will stop generating e-statements for that patient.
Invalid Mailing Address
If a patient’s mailing address is invalid, such as when your team receives returned mail from USPS, you can suspend e-statements for this patient. Once marked, the system will stop generating paper patient statements for this patient.
Being Reprocessed by Payer
Use this option when a patient calls to provide additional insurance or coordination of benefits (COB) information and you want to temporarily suspend patient statements until the claim has been reprocessed by the payer.
Action
Clicking on the icon in the Action column allows you to Resume Patient Statement.
If the patient statement was suspended due to invalid email or mailing address, you would need to enter the correct email or mailing address to resume patient statement process.
If the patient statement was suspended due to the patient statement being reprocessed by the payer, you would need to confirm that a new EOB has been received before resuming the patient statement process.
To suspend a patient statement,
Step 1: click the “Add” button on the top right corner.
Step 2: Enter the Patient’s Billing Account Number and the Reason to Suspend the Patient Statement.
Step 3: Click Confirm